A walkthrough of what borrowers experience when completing their HouseAmp application and the most common points where they may need your support.
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1. Account CreationBorrowers create their account, set a password, and verify their email. Common Issues: Verification email in spam, password requirements, wrong email address. |
2. Property InformationProperty address, type, occupancy status, estimated home value, and outstanding mortgage balance. Common Issues: Uncertainty on home value (remind them it's an estimate), unknown mortgage balance, confusion on property type. |
3. Financial InformationIncome, employment details, credit authorization, and debt information. Common Issues: Credit check concerns (soft pull only), what income to include, self-employment questions. |
4. Improvement PlansPlanned improvements, estimated costs, timeline, and contractor selection status. Common Issues: Estimating costs (ranges are fine), deciding which improvements to include, contractor requirements. |
5. Document UploadPay stubs and insurance information. Common Issues: Upload errors, file size too large, wrong format, documents not readily available. |
6. Application SubmissionBorrower reviews all information, accepts terms, submits, and receives a confirmation email. Common Issues: Wanting to change information after submission, questions about approval timeline and next steps. |
| 📣 Be Proactive: Reach out to borrowers who start but don't complete their application within 24–48 hours. |
| 💬 Provide Clear Guidance: Walk them through confusing sections if they reach out with questions. |
| ⏱️ Set Expectations: Let them know the typical approval timeline and what to expect next. |
| 📞 Stay Available: Make sure they know how to reach you if they encounter issues. |